Privacy policy
Last updated: October 22, 2025
arcovery operates this shop and website, including all related information, content, features, tools, products, and services, to provide you with a personalized shopping experience (the “Services”). arcovery is powered by Shopify, which enables us to offer these Services. This Privacy Policy explains how we collect, use, and share your personal data when you visit, access, or use the Services, make a purchase or transaction, or otherwise interact with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and sharing of your personal data.
Please read this Privacy Policy carefully. By accessing or using any of our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described herein.
1. Personal Data We Collect
“Personal data” refers to information that identifies you or can reasonably be linked to you. It does not include anonymous or aggregated data that cannot identify you. Depending on how you interact with our Services, where you reside, and what the applicable law allows, we may collect or process the following categories of personal data:
- Contact information — such as name, billing and shipping address, phone number, and email address.
- Financial information — such as credit or debit card details, account information, transaction data, payment confirmation, and method of payment.
- Account information — such as username, password, security questions, and account preferences.
- Transaction details — including products viewed, added to cart, purchased, returned, exchanged, or canceled, as well as past order history.
- Communications — including any information you share with us via email, chat, or customer support.
- Device information — such as IP address, browser type, operating system, and unique device identifiers.
- Usage information — such as how, when, and from where you access our Services.
2. How We Collect Personal Data
We collect personal data from various sources, including:
- Directly from you, when you create an account, make a purchase, contact us, or otherwise provide your information.
- Automatically, when you visit or use our Services, through cookies, analytics, and similar technologies.
- From service providers, such as payment processors, hosting providers, and analytics services.
- From partners and third parties, such as marketing networks or affiliates.
3. How We Use Personal Data
Depending on your interactions with us, we may use personal data for the following purposes:
- To provide, customize, and improve our Services – including processing payments, fulfilling orders, managing your account, providing shipping and returns, and recommending products tailored to your preferences.
- For marketing and advertising – including sending promotional emails or showing relevant ads based on your interests and prior activity.
- For security and fraud prevention – including authentication, fraud detection, and ensuring the safety of our users and Services.
- To communicate with you – including responding to inquiries, providing customer support, and managing your relationship with us.
- For legal compliance – including responding to lawful requests, investigations, or regulatory requirements.
4. How We Share Personal Data
We may share personal data under the following circumstances:
- With Shopify, which hosts our platform and processes your data to provide and improve the Services.
- With service providers, such as payment processors, logistics and shipping partners, or IT and analytics providers.
- With business and marketing partners, to deliver personalized offers and advertisements.
- With affiliates and group entities, where necessary to operate our business.
- During business transactions, such as mergers, acquisitions, or insolvency.
- When required by law, to comply with legal obligations or protect our rights.
- With your consent, when you authorize sharing with specific third parties.
5. Relationship with Shopify
Our store is hosted on Shopify, which collects and processes personal data related to your use of our Services. Data you submit may be transferred to Shopify and its service providers, including those located outside your country of residence. Shopify may use aggregated or cross-merchant data to improve its services.
For details on how Shopify handles your data and your rights, please review the Shopify Privacy Policy and the Shopify Consumer Privacy Portal.
6. Third-Party Websites and Links
Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of those third parties. Please review their privacy policies before sharing personal information.
7. Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal data from minors under the age of 16. If you believe your child has provided us with personal information, please contact us to request deletion.
8. Data Security and Retention
We take reasonable steps to protect your data, but no security system is completely secure. We retain your personal data only as long as necessary to fulfill the purposes described in this policy, including compliance with legal obligations or resolving disputes.
9. Your Rights
Depending on your location, you may have certain rights under data protection laws, including:
- Right to access, correct, or delete your personal data.
- Right to data portability.
- Right to restrict or object to processing.
- Right to withdraw consent (where applicable).
- Right to opt-out of marketing communications at any time.
If you reside in the EU, EEA, or UK, you may also have the right to file a complaint with your local data protection authority. A list of EU supervisory authorities can be found here.
10. International Data Transfers
Your data may be transferred and processed outside your country of residence, including in countries that may not offer the same level of protection. Where required, we rely on Standard Contractual Clauses (SCCs) or equivalent safeguards to ensure lawful transfers.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on our website with a revised “Last updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
📧 info@arcovery.com
🏢 arcovery – Bargholz & Hammer GbR
Humboldtstraße 71
22083 Hamburg, Germany
We are the data controller for the personal data collected through our Services.